Your Privacy Is Our Responsibility

1 Introduction and Scope

This Privacy Policy ("Policy") describes how jeetwin live collects, processes, stores, and protects the personal information of users of the jeetwin live platform and its associated services ("Services").

By using this website or mobile app, you are considered to have agreed to the terms of this Policy. Before reading this Policy, you should also read our Terms and Conditions, as the two documents complement each other.

jeetwin live operates with the purpose of serving Bangladeshi users. We treat user data as a highly sensitive matter and have put in place both technical and organisational measures to protect it.

2 What Information We Collect

jeetwin live collects user information in several ways. The categories are described in detail below:

2.1 Registration and Identity Verification Information

Information you provide when opening an account includes:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement)
• Mobile number and email address
• Identity document details (National ID or passport number)
• Residential address

2.2 Financial Transaction Information

For deposits and withdrawals, we retain the necessary amount of financial information. Our payment methods are bKash, Nagad, Rocket, and Upay — records of transactions made through these mobile banking services are stored.

• Transaction date and amount
• Payment method type (bKash, Nagad, Rocket, Upay)
• Transaction reference number

2.3 Gaming Activity Information

• Game history, bet amounts, and results
• Duration of activity on the platform
• Preferred game categories and search history

2.4 Technical Information

• IP address and device identity (Device ID)
• Browser type and operating system
• Cookies and session data
• Navigation data on the platform

3 Purposes of Using Information

jeetwin live uses your information only for specific and legitimate purposes. We may use your information for the following reasons:

3.1 Operating and Providing Services

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals (minimum deposit ৳200, minimum withdrawal ৳500)
• Providing bonuses and promotional offers
• Providing customer service and support

3.2 Security and Fraud Prevention

• Detecting unauthorised account access
• Preventing financial fraud and money laundering
• Ensuring age verification (21+ age requirement)
• Detecting multiple accounts or misuse

3.3 Service Improvement

• Identifying and resolving technical issues on the platform
• Analysis to improve user experience
• Introducing new games and services

3.4 Responsible Gaming

Under our Responsible Gaming policy, we monitor account activity to provide support to users at risk of excessive gaming. Gaming history and transaction data may be analysed for this purpose.

4 Information Protection Methods

jeetwin live has adopted industry-standard technical and organisational measures to protect your personal information.

4.1 Technical Protection

• Data transmission using SSL (Secure Socket Layer) encryption technology
• Account passwords stored in hashed form — never readable in plain text
• Firewall and intrusion detection systems on servers
• Regular security audits and vulnerability testing

4.2 Organisational Protection

• Only authorised staff may access user information
• Staff are required to sign a Non-Disclosure Agreement (NDA)
• Regular staff training on data protection
• A process to notify users within a defined timeframe in the event of a data breach

5 Sharing Information with Third Parties

jeetwin live does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Operating our services requires working with certain third-party service providers, such as payment processing services (bKash, Nagad, Rocket, Upay), game software providers, and customer service tool suppliers. These partners are given only the information required for their specific tasks and are obliged to comply with our privacy standards.

5.2 Legal Obligations

We may disclose information if required to do so by a court order, a lawful request from a government authority, or a legal obligation. In such cases, only the minimum necessary information is provided.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such cases.

6 Cookies and Tracking Technologies

Our website and app use cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and core functionality
• Functionality Cookies: Used to remember your preferences and settings
• Analytics Cookies: Statistics collected to understand how the platform is used

6.2 Managing Cookies

Most modern browsers allow you to disable or delete cookies. However, disabling essential cookies may cause some parts of the platform to not work properly.

7 Your Rights and Control

jeetwin live believes you should have full control over your own information. To that end, we ensure the following rights:

7.1 Data Access and Correction

You can log in to your account at any time to view and update your stored information. If you have trouble correcting any information, you can get assistance through our 24/7 live chat or by email.

7.2 Data Deletion Request

In addition to requesting account closure, you may also request the deletion of your personal information. However, some information may need to be retained for a defined period due to legal, security, or financial obligations.

7.3 Withdrawing Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe in your account settings. However, important account-related messages (transaction confirmations, security alerts) will continue to be sent.

7.4 Account Self-Exclusion

To manage your gaming, you may voluntarily suspend or permanently close your account. You can find detailed information about this on our Responsible Gaming page.

8 Data Retention Period

We retain your personal information only for as long as necessary. Retention policies may differ depending on the type of information:

• Account information: for as long as the account is active and for the applicable legal period after closure
• Transaction records: for the period required under financial regulations
• Gaming history: for a defined period for the purposes of responsible gaming and fraud prevention
• Communication records: for a limited period to ensure customer service quality

Once the retention period ends, information is securely deleted or anonymised.

9 Protection of Minors

jeetwin live strictly prohibits use of its services by anyone under the age of 21 (21+). Age is verified at registration and no account is maintained for a minor.

We do not knowingly collect information from anyone under 21. If we become aware that a minor has opened an account, we immediately close that account and delete their information. Parents or guardians with concerns about this may contact us.

10 Changes to This Policy

jeetwin live may update this Privacy Policy from time to time. When changes are made:

• The new version will be published on this page and the date of the update will be shown at the top of the page
• For significant changes, users will be notified by email or through the platform
• Continuing to use the platform after changes have been made will be considered acceptance of the new policy

You may also visit our About Us page to learn about our service terms in general, where the platform's values and operations are introduced.

11 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, you can contact us. Our support team is available 24/7 in both Bengali and English.

For general questions, our FAQ section also has answers to many topics. For specific questions about the Privacy Policy, contacting our support team directly is the most effective option.